Privacy Policy

Introduction

SOOUQNA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, and use our services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

Information We Collect

We collect several types of information from and about users of our Platform, including:

Personal Information

Personal information is data that can be used to identify you individually. This may include:

• Name, email address, postal address, and phone number
• Username and password
• Payment information (credit card numbers, billing addresses)
• Date of birth
• Shipping information
• Profile pictures

Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

• Browser type and version
• Device type and operating system
• IP address
• Time and date of visits
• Pages viewed and features used
• Referring website addresses

Information Collection Methods

We collect information in the following ways:

• Direct Collection: Information you provide when you register, make a purchase, sign up for our newsletter, participate in surveys, or contact customer service.
• Automated Collection: Information collected automatically through cookies, web beacons, and other tracking technologies as you navigate our Platform.
• Third-Party Sources: Information we may receive from business partners, marketing agencies, and analytics providers.

How We Use Your Information

We use the information we collect about you for various purposes, including:

• Providing Services: To process and fulfill your orders, manage your account, and provide customer support.
• Personalization: To personalize your shopping experience, recommend products, and display relevant content.
• Communication: To communicate with you about your account, orders, promotions, and updates to our policies.
• Marketing: To deliver targeted advertisements and marketing communications.
• Improvement: To analyze usage patterns, conduct research, and improve our Platform and services.
• Security: To detect, prevent, and address fraud and security breaches.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party providers who perform services on our behalf (payment processing, order fulfillment, hosting, etc.).
• Business Partners: With partners to offer certain products, services, or promotions.
• Legal Requirements: When required by law, regulation, or legal process.
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others.
• Business Transfers: As part of a merger, acquisition, or sale of assets.
• With Your Consent: In other cases with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to collect information about your browsing activities on our Platform.

Types of Cookies We Use

• Essential Cookies: Necessary for basic operation (login, cart functionality).
• Analytical/Performance Cookies: Help us understand how visitors use our Platform.
• Functionality Cookies: Remember your preferences to personalize content.
• Targeting Cookies: Record your visit to deliver advertisements more relevant to you.

You can control cookies through your browser settings; blocking some cookies may affect site functionality.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information.

Our safeguards include:

• Encryption of sensitive information
• Secure networks and servers
• Regular security assessments
• Access controls for employees and contractors
• Employee training on data protection

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of your personal information.
• Correction: Request corrections to inaccurate information.
• Deletion: Request deletion of your information in certain circumstances.
• Restriction: Request that we limit processing of your information.
• Data Portability: Receive your information in a structured, machine-readable format.

To exercise these rights, contact us using the details below.

Marketing Communications

You can opt out of marketing emails by clicking “unsubscribe” or adjusting your account preferences.

Children's Privacy

Our Platform is not intended for children under 13 (or 16 in some regions). We do not knowingly collect personal information from children.

International Data Transfers

Your information may be transferred to and processed in countries different from your own. We take steps to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes are effective when posted with an updated "Last Updated" date.

Compliance with the Information Security Policy Regulation

We comply with the regulations of the Information Security Policy in processing user data in the Syrian Arab Republic.

Legal Basis for Processing

We process personal data only when we have a legal basis:

• Consent
• Contract performance
• Legal obligation
• Legitimate interests

Data Protection Officer

If you have questions about this Privacy Policy, contact our DPO at dpo@soouqna.com.

Contact Information

If you have questions about this Privacy Policy, contact us at:

Users outside Syria can contact our team at info@soouqna.com.